A non-refundable deposit of 20% is required at the time of booking.
Payment of deposit authorizes our company to take before and after photos of the property for quality assurance purposes.
The remaining balance is due upon completion of the service.
Rescheduling: Available at no additional cost if requested at least 24 hours before the scheduled service.
Same-day rescheduling incurs a $25 fee. This is out of respect to our cleaning staff who has planned their day around the assigned schedule.
Cancellation: Rescheduling is encouraged over cancellation to avoid additional fees.
We are not responsible for moving or cleaning under heavy furniture (weighing more than 40 pounds) or appliances unless the customer moves these items beforehand.
All estimates are subject to change based on factors such as:
– Additional bedrooms, bathrooms, or office spaces.
– Square footage or property condition differing from the initial description provided during booking.
– Time required to complete the service. Customers will be notified of any adjustments before work continues.
Exclusions:
Initial pricing does not cover:
– Neglected homes
– Rental turnovers
– Hoarder homes
– Homes with excessive trash or biohazards
Over-the-phone pricing is based on square footage covered per hour/per cleaner, varying by cleaning type as described in the job description.
We guarantee our work for 24 hours after completion.
Warranty claims require photo documentation from the customer.
Remaining balance of invoice is due upon receipt.
By paying the deposit or the full balance, the customer agrees to these terms and conditions.
SMS Terms & Conditions
1. SMS Consent Communication
The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2. Types of SMS Communications
If you have consented to receive text messages from Stellar Pro Cleaners, you may receive messages related to:
3. Message Frequency
Message frequency may vary. You may receive up to 10 SMS messages per week regarding your appointments or account status.
4. Potential Fees for SMS Messaging
Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5. Opt-In Method
You may opt in to receive SMS messages from Stellar Pro Cleaners by submitting an online form on our website.
6. Opt-Out Method
You can opt out of receiving SMS messages at any time by replying “STOP” to any SMS message you receive. Alternatively, you may contact us directly to request removal from our messaging list.
7. Help
If you are experiencing any issues, reply with the keyword HELP, or contact us directly at (503) 342-7522.
8. Standard Messaging Disclosures
cleaning service
Coupon Code: CLEAN10
